Returns & Rectifications

Clearview Secondary Glazing Supply Only systems & blinds are bespoke built to our client’s instruction, we have numerous guides and technical support to ensure every aspect is understood checked and approved prior to production. However, due to this there are elements of risk and it is reliant on the client to ensure they fully understand the components & construction of the systems.

Errors caused by customer inaccuracy or misunderstanding, The units cannot be returned as (a) we do not have the ability or resource to find an alternative outlet or storage for them. (b) the logistics involved in collecting returning for disassembly for some reuse of some components would not be commercially viable. Subject to the specific problem, if we can identify a rectification option at a lesser cost than a full  remake, this will be offered.

Once a specification is confirmed, the client will get a final opportunity to check and verify or decline production normally within 48 working hours of purchase.

Once approved, if the units supplied reflect the details approved by the client, we are unable to accept any responsibility or costs associated with any rectification. Units cannot be returned or refunded.

The client can attempt to adjust the unit or site to adapt an installation, this may invalidate any warranty. If the unit cannot be adapted to fit and a remake is required, this would-be at the client’s cost.

We recommend assessing the installation instructions as units can often look distorted on receipt but will be corrected by the fitting process and should not immediately assumed as faulty. It is not unusual for the timber sub-frame to be marked, scratched, chipped or cracked, torn wrapping, this is part of its designed function and not a product failure, it is designed for onsite adjustment and transit protection, it is hidden when installation is complete.

In the unlikely event the unit arrives and does not reflect the approved documentation, we request that evidence of the issue is submitted within 10 days of receipt of the units, including photographs and an explanation in writing (email). Once the details are received, they will be promptly assessed and where appropriate a rectification action plan applied.  This may require the collection of the affected item or provision of parts to site, this will be expedited as promptly as possible. Refund is not an option and we will ensure the appropriate action is taken to ensure the goods are fit for purpose.

It is important to note we do not have a service callout option any onsite rectification or repair work needs to be a carried out by the customer or their chosen representative where we will provide guidance and support materials as appropriate by phone, email or online.

The Company does not schedule or arrange collections from overseas. If the customers has shipped the units overseas, we are unable to offer a service call work or arrange collections of any sorts, the customer must make any return of the units back to the mainland for any rectification options to be considered. The supply of parts may be possible this will be subject to the component required and shipping costs would be chargeable. Glass would not be available to ship. Once the units have been delivered/accepted by the UK mainland designated address or freight forwarder, we are unable to accept any responsibility for damages thereafter. 

Observations & Claims:

Please see our Product Guarantee

Please refer to our Terms & Conditions 

CLAIMS: In the first instance any claims should be submitted by email describing the issue to [email protected] and where possible include photos of the issue being described.

IMPORTANT: Following a review of any documented details supplied, If the problem is clearly evident of a manufacturing fault or issues caused by prior handling, the unit/s can be collected for rectification, this will be arranged in as timely and as fair and reasonable time frame as possible  and subject to the issue concerned. However it is important to note that if the unit/s when inspected on their return, if no remedial action is required as the issue would have been corrected during installation using the guidance provided, charges will apply for return of the unit/s.

If a unit has been ordered in error by the customers oversight or specification inaccuracy, should a replacement unit be  purchased, we are unable to collect and dispose of the original.

Note:

If using another freight company if the unit/s are collected or transported to another geographical location from the original drop site, claims for damages cannot be accepted, 

Clearview systems are designed specifically for internal applications where they are not exposed to the elements.

If fitted externally, no claims can be accepted against warranties, guarantees or performance or any consequential aspects related to the installation.